In the first half of 2024, thanks to the efforts of the SOFTSWISS anti-fraud team, the company’s customers saved around €6 million. The risks of fraud in the iGaming ecosystem have been reduced by a third year-on-year thanks to SOFTSWISS.
The anti-fraud department, part of SOFTSWISS Managed Services, increases the security of the iGaming ecosystem by offering the company’s customers high-quality protection of the operating environment. Thus, by using advanced tools and techniques for effective fraud prevention, the team helped SOFTSWISS customers save around €6 million this year.
In the first six months of 2024, SOFTSWISS’ fraud department handled around 54,000 tasks, including operator inquiries, verification errors, fraud notifications and responsible gaming violations. In total, the number of such requests decreased by 8.5% compared to the first half of 2023.
According to Ilya Nesterov, Head of the SOFTSWISS Fraud Team, the most common types of fraud in iGaming projects are bonus manipulation and player identity theft. These two types of fraud accounted for about 90% of all cases identified by the team this year. Nesterov also noted that the number of requests from operators and fraud notifications has significantly decreased, which, according to him, indicates more responsible behavior of iGaming-users.
At the same time, the number of complaints from players filed with regulators or through industry forums increased by 12.4% year-on-year. In the first six months of 2024, 118 such complaints were filed. However, the SOFTSWISS team helped operators to resolve all disputes — thanks to expert analysis, the company’s clients saved around €250k.
The SOFTSWISS team also reported that they have recently managed to implement an innovative risk assessment tool that allows them to identify potential problems in real time and take proactive measures to ensure a safe gaming experience.
The SOFTSWISS team was recognized for their efforts in responsible gaming with an award at the SiGMA Africa Awards.
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