Türkiye İş Bankası (İşbank) is using generative artificial intelligence (AI) technologies to optimize remittance processing, boosting operational efficiency and improving customer service.
İşbank, Turkey’s largest private bank, entered into an agreement with Instabase, a developer of generative AI solutions, to optimize manual remittance processing.
The collaboration was facilitated by Maxitech, a Silicon Valley-based subsidiary of İşbank. The initiative enabled the bank to increase operational efficiency and improve customer service through the use of AI technologies.
İşbank was facing serious difficulties in processing remittance documents, which averaged 30,000 pages per day. These contain unstructured data that was only processed manually. By integrating Instabase’s generative artificial intelligence technology, the processing of these documents was fully automated, allowing İşbank to significantly improve its operational performance. The solution automatically classifies, extracts, and validates data from the documents, increasing classification efficiency from 41.4% to 85% and data extraction efficiency from 22.5% to 75%.
The cooperation with Instabase will enable İşbank to automate other processes related to document processing and to introduce AI technologies in other business areas to reduce the workload of employees and increase the speed of task completion. In addition, Instabase’s solution has a modular structure, so the bank will be able to easily integrate and customize new features as needed.
According to Meltem Vural, Head of Enterprise Architecture at İşbank, Instabase’s technologies allow the bank to gain the necessary flexibility and adaptability when working with documents and large amounts of data. He said that the introduction of AI-technologies allowed İşbank to radically change its approach to processing remittances, reduce costs and improve customer service.
AI technologies are being actively used in various fields of activity, making it possible to detect illegal operations, simplify drug development, increase the effectiveness of marketing strategies, and contribute to the global transformation of the economy.
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